Complaints

Complaint Handling and Resolution Process

At Legacy FA, we are committed to meeting the highest standards of professionalism and customer service.  However, disputes and misunderstandings may arise from time to time and we have adopted the industry standards for resolving such matters.  This process is outlined below:

  • Upon receipt of your complaint, you will receive an acknowledgement of your complaint within 2 business days.
  • We will review your complaint and investigate.  We may contact you to find out more details of your complaint. 
  • We aim to provide a final response within 20 business days from the date of your complaint.
  • Should we require more time to investigate, we will inform you by the 20th business day and provide an update to you on the progress of the investigation.

If you are not satisfied with our final response, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find more details of FIDReC at www.FIDReC.com.sg.

For us to look into your complaint, you may reach out to us by email or by a telephone call.

For email, please email us at CS@LegacyFA-Asia.com.

To assist us in reviewing your complaint, please provide us with the following information:

  • Full Name
  • Contact Number & E-mail Address
  • Name of Financial Consultant
  • Details of your complaint

For telephone call, please contact us at +(65) 6980-6607.

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